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Dietitian Live

From Salesforce capability build to full marketing analytics

Three engagements over two and a half years: growing their Salesforce capability, then owning data collection, analysis and dashboards across Salesforce and Pardot.

Practice
Salesforce, Pardot and analytics
Period
Jun 2023 to Feb 2026
Client rating
5.0 out of 5
1

Growing the platform first

The first contract was straightforward development capacity: custom solutions, applications, integrations and extensions on the Salesforce platform, with technical documentation and code review discipline attached.

Two years working with their business analysts and project managers to turn requirements into build.

2

Then the data problem

The second brief was analytics. They needed one contractor to lead data collection, analysis and dashboard creation across Salesforce and Pardot, pulling in Google Ads, Meta and user experience data.

  • Design and manage collection from marketing platforms and product usage
  • Analyse it for trends that inform strategy rather than just report activity
  • Build and maintain Salesforce and Pardot dashboards for the key metrics
  • Create custom reports for marketing, sales and product
  • Improve the collection process itself as it matured
3

Working with a busy client

Dietitian Live have made over 100 hires, so the bar for staying on a roster is responsiveness. Their co-founder singled out communication, response time and project timelines rather than any single deliverable.

4

Outcome

Three contracts across two and a half years, all rated 5.0, with UTECH HUB acting as their head Salesforce developer.

Key results
3 contracts
platform build first, then the analytics layer
2.5 years
continuous engagement
5.0
rating on every contract
★★★★★
“We have Balaj as our head Salesforce developer. He is great at fast communication, response time, and project timelines.”
Emma F., Co-founder, Dietitian Live

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Certified on the platforms we sell

Eleven Salesforce certifications covering architecture, development, administration, marketing cloud and Agentforce, plus partner status on both sides of the platform.

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Salesforce Certified Application Architect
Salesforce Certified Platform Developer II
Salesforce Certified Platform Developer
Salesforce Certified Platform Administrator
Salesforce Certified Platform App Builder
Sharing and Visibility Architect
Salesforce Certified Data Architect
Salesforce Certified Agentforce Specialist
Marketing Cloud Email Specialist
Salesforce Certified AI Associate
Salesforce Certified Platform Foundations
Salesforce Certified Application Architect
Salesforce Certified Platform Developer II
Salesforce Certified Platform Developer
Salesforce Certified Platform Administrator
Salesforce Certified Platform App Builder
Sharing and Visibility Architect
Salesforce Certified Data Architect
Salesforce Certified Agentforce Specialist
Marketing Cloud Email Specialist
Salesforce Certified AI Associate
Salesforce Certified Platform Foundations

What clients say about the work

Every review below is public on Upwork. Hover a row to stop it and read.

★★★★★

We have Balaj as our head Salesforce developer. He is great at fast communication, response time, and project timelines.

Emma F. · Co-founder, Dietitian Live
★★★★★

Working with Umer Balaj has been a game changer for our business. We needed a full customization of our Salesforce system.

Bryce R. · Head of Revenue Operations
★★★★★

I have had the pleasure of working with Balaj for over a year, and he has consistently exceeded expectations. If you are looking for a top-tier Salesforce developer, look here.

Mike P. · CEO
★★★★★

Quick to respond, and ready to help out with any request, Umer is a delight to work with. Currently helping us with multiple integrations.

Jody F. · Salesforce & Deployment Systems Manager
★★★★★

He has been very responsive and helpful with great communication and problem solving skills.

Amber H. · Director of Integrations
★★★★★

He has been nothing but helpful and patient with us and our needs. Very flexible and able to get additional team members to help if needed. Would recommend.

Mollie F. · Director of HR
★★★★★

UTECH HUB knows his ways around Salesforce. They were able to quickly identify and fix persistent issues we had.

Mikhail Myzgin · Peritiae Solutions
★★★★★

We have Balaj as our head Salesforce developer. He is great at fast communication, response time, and project timelines.

Emma F. · Co-founder, Dietitian Live
★★★★★

Working with Umer Balaj has been a game changer for our business. We needed a full customization of our Salesforce system.

Bryce R. · Head of Revenue Operations
★★★★★

I have had the pleasure of working with Balaj for over a year, and he has consistently exceeded expectations. If you are looking for a top-tier Salesforce developer, look here.

Mike P. · CEO
★★★★★

Quick to respond, and ready to help out with any request, Umer is a delight to work with. Currently helping us with multiple integrations.

Jody F. · Salesforce & Deployment Systems Manager
★★★★★

He has been very responsive and helpful with great communication and problem solving skills.

Amber H. · Director of Integrations
★★★★★

He has been nothing but helpful and patient with us and our needs. Very flexible and able to get additional team members to help if needed. Would recommend.

Mollie F. · Director of HR
★★★★★

UTECH HUB knows his ways around Salesforce. They were able to quickly identify and fix persistent issues we had.

Mikhail Myzgin · Peritiae Solutions
★★★★★

Helped me solve a problem I had been battling with for days. Balaj is very knowledgeable in Salesforce and is highly recommended.

Diane Chepaka · Rush Technology
★★★★★

Umer is unmatched, his work is amazing and I am excited for the next project with them.

Bryce Reich · BCM
★★★★★

Great communication and execution. Highly recommended.

Shama Rathi · Salesforce project
★★★★★

Balaj has been incredible to work with. His communication is good, he understood the complexities of our SFDC org along with the API bridges to other platforms. One of the best SFDC devs I have worked with.

Mike Potts · Felix and Fingers
★★★★★

Great developer. Very knowledgeable with Salesforce.

Maura Bevilacqua · Revitpay
★★★★★

UTECH HUB was extremely helpful going over this project. Their technical knowledge was top notch and communication was also great. Would highly recommend.

Cormac White · Salesforce project
★★★★★

Helped me solve a problem I had been battling with for days. Balaj is very knowledgeable in Salesforce and is highly recommended.

Diane Chepaka · Rush Technology
★★★★★

Umer is unmatched, his work is amazing and I am excited for the next project with them.

Bryce Reich · BCM
★★★★★

Great communication and execution. Highly recommended.

Shama Rathi · Salesforce project
★★★★★

Balaj has been incredible to work with. His communication is good, he understood the complexities of our SFDC org along with the API bridges to other platforms. One of the best SFDC devs I have worked with.

Mike Potts · Felix and Fingers
★★★★★

Great developer. Very knowledgeable with Salesforce.

Maura Bevilacqua · Revitpay
★★★★★

UTECH HUB was extremely helpful going over this project. Their technical knowledge was top notch and communication was also great. Would highly recommend.

Cormac White · Salesforce project

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Being an ISV Partner as well as a consulting one changes how we build for you. Both products are listed on AppExchange and 100% native: no external processor, no data leaving your org.

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