Patient enquiry capture and follow-up for a specialist clinic
A scar and cosmetic centre needed enquiries captured, followed up and reported on without adding admin load to clinical staff.
Practice
CRM and patient intake
Period
2026
Client rating
5.0 out of 5
1
Enquiries that cannot be missed
Specialist clinics lose revenue in the gap between an enquiry and the first appointment, so the work concentrated on capture and follow-up rather than reporting first.
2
Scope
Enquiry capture from the site, automated follow-up sequences, and reporting on where patients come from and where they drop off.
This case study is being written up with the client. Contact us for the detailed scope.
Key results
Enquiry to booking
follow-up automated end to end
5.0
client rating
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