Broken sales flows fixed, and call insight switched on
Salesforce support had not solved it, so the client wanted a freelancer who would start the same week. Two problems: failing engagement flows, and no visibility into sales calls.
Practice
Salesforce, Aircall and Einstein Conversation Insights
Period
2026
Client rating
5.0 out of 5
1
Automation that had stopped working
The sales engagement flows were throwing errors, which in practice means outreach quietly stops happening and nobody sees it until the pipeline thins.
The brief asked for swift action starting that week, so diagnosis came before any redesign: find what was failing, fix it, then look at what should change.
2
Conversation insight through Aircall
The second half was implementing Einstein Conversation Insights via Aircall, so call content feeds back into Salesforce instead of living in a phone system nobody reports on.
3
Outcome
Rated 5.0, with the flows running and call insight live. The engagement stayed open for further work.
Key results
Both pieces
flows fixed and call insight live
Same week
start, as the brief required
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Eleven Salesforce certifications covering architecture, development, administration, marketing cloud and Agentforce, plus partner status on both sides of the platform.
Every review below is public on Upwork. Hover a row to stop it and read.
★★★★★
We have Balaj as our head Salesforce developer. He is great at fast communication, response time, and project timelines.
★★★★★
Working with Umer Balaj has been a game changer for our business. We needed a full customization of our Salesforce system.
★★★★★
I have had the pleasure of working with Balaj for over a year, and he has consistently exceeded expectations. If you are looking for a top-tier Salesforce developer, look here.
★★★★★
Quick to respond, and ready to help out with any request, Umer is a delight to work with. Currently helping us with multiple integrations.
★★★★★
He has been very responsive and helpful with great communication and problem solving skills.
★★★★★
He has been nothing but helpful and patient with us and our needs. Very flexible and able to get additional team members to help if needed. Would recommend.
★★★★★
UTECH HUB knows his ways around Salesforce. They were able to quickly identify and fix persistent issues we had.
★★★★★
We have Balaj as our head Salesforce developer. He is great at fast communication, response time, and project timelines.
★★★★★
Working with Umer Balaj has been a game changer for our business. We needed a full customization of our Salesforce system.
★★★★★
I have had the pleasure of working with Balaj for over a year, and he has consistently exceeded expectations. If you are looking for a top-tier Salesforce developer, look here.
★★★★★
Quick to respond, and ready to help out with any request, Umer is a delight to work with. Currently helping us with multiple integrations.
★★★★★
He has been very responsive and helpful with great communication and problem solving skills.
★★★★★
He has been nothing but helpful and patient with us and our needs. Very flexible and able to get additional team members to help if needed. Would recommend.
★★★★★
UTECH HUB knows his ways around Salesforce. They were able to quickly identify and fix persistent issues we had.
★★★★★
Helped me solve a problem I had been battling with for days. Balaj is very knowledgeable in Salesforce and is highly recommended.
★★★★★
Umer is unmatched, his work is amazing and I am excited for the next project with them.
★★★★★
Great communication and execution. Highly recommended.
★★★★★
Balaj has been incredible to work with. His communication is good, he understood the complexities of our SFDC org along with the API bridges to other platforms. One of the best SFDC devs I have worked with.
★★★★★
Great developer. Very knowledgeable with Salesforce.
★★★★★
UTECH HUB was extremely helpful going over this project. Their technical knowledge was top notch and communication was also great. Would highly recommend.
★★★★★
Helped me solve a problem I had been battling with for days. Balaj is very knowledgeable in Salesforce and is highly recommended.
★★★★★
Umer is unmatched, his work is amazing and I am excited for the next project with them.
★★★★★
Great communication and execution. Highly recommended.
★★★★★
Balaj has been incredible to work with. His communication is good, he understood the complexities of our SFDC org along with the API bridges to other platforms. One of the best SFDC devs I have worked with.
★★★★★
Great developer. Very knowledgeable with Salesforce.
★★★★★
UTECH HUB was extremely helpful going over this project. Their technical knowledge was top notch and communication was also great. Would highly recommend.
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